Privacy

Vanlife Direct (“we” or “us”), operates this Website, vanlifedirect.com (the “Website”).  We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Website.  This Privacy Policy is effective as of June 30, 2022. 

Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Website and, where applicable, through our Customer Service Department in connection with this Website. 

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department by email at info@vanlifedirect.com

What Information About Me is Collected and Stored? 

We collect information about you during the checkout process on our website store.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, unless you have opted not to receive promotional communications in connection with this Website

While you browse our site, we’ll track location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.

We’ll also use “cookies” to keep track of cart contents while you’re browsing our site as well as products you’ve viewed: we’ll use this, for example, to show you products you’ve recently viewed.

Cookies are files stored on your computer’s hard drive by your browser.  Cookies do not contain personally identifiable information.  Cookies help us to identify account holders and to optimize their shopping experience.  Also, we will use cookies to monitor and maintain information about your use of this Website.  Cookies are used to track the identity of the Website you visited immediately prior to visiting this Website; otherwise, we do not track information about your use of other Websites.  Most browsers accept cookies automatically but allow you to disable them.  We recommend that you leave cookies “turned on” so that we can offer you a better shopping experience on the Website.

Cookies are not used on this Website to store your account information; this information is stored securely on this Website’s server.  When you log in at this Website with your username and password, we will assign you a secure session ID.  The server then passes the information to you through this secure session ID.  

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. 

We will also store comments or reviews, if you choose to leave them. 

We collect information regarding customer traffic patterns and site usage.  This information is used to analyze and improve this Website and to provide our customers with a fulfilling shopping experience.

Is Information Collected From Children? 

We do not collect any personal information from anyone who we know to be under the age of 18.  If you are under the age of 18, you should use this Website only with the involvement of a parent or guardian and should not submit any personal information to us.

Who on our team has access?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent.
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

With Whom Do You Share information? 

We do not share with others, or sell or rent to others, any personal information that you provide to us through this Website or through our Customer Service Department, except with your consent or as described in this Privacy Policy. 

We engage third parties to perform services in connection with the operation of our business.  Examples of these include our payment processors such as Woocommerce Payments, Stripe and PayPal and Google Analytics. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform. 

We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of us, or any of our respective affiliates, business partners, customers or others.

What Steps Are Taken To Keep Personal Information Secure? 

We use various security measures including encryption technology to protect personal information that we collect.  If you place an order through this Website, you will be asked to set up an account and provide an email address and password.  You must provide an appropriate email address and password in order to access account information.  In order to help protect your personal information further, you should be careful about providing your password to others.  If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department by email at: info@vanlifedirect.com

Can I Indicate Whether or Not I Want To Receive Promotional Communications? 

There are several ways in which you can tell us whether or not you want to receive promotional communications from us.  You can email us at info@vanlifedirect.com and you also will have an opportunity to change these selections by clicking on an “unsubscribe” hyperlink contained in promotional emails we send.  Please note that any request to be removed from such mailing lists may take up to one (1) week to become effective.  Even if you are removed from any such list, if you order online, we will send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order.

What Happens When I Link To or From Another Website? 

This Website may contain links to Websites operated by third parties.  Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Websites.  We encourage you to be aware of when you leave this Website and to read the privacy policies of each and every Website that you visit.

What About Contests and Sweepstakes? 

When we run a contest or sweepstakes relating to this Website, it will be accompanied by a set of rules.  The rules for each contest/sweepstakes will specify how the information gathered from you for entry will be used and disclosed.

How Will I Be Informed About Changes Regarding This Privacy Policy?

You should check this Website periodically to see if any recent changes to this Privacy Policy have occurred.